Returns Policy
Items purchased online can be returned within 28 days of receipt.
We are unable to offer exchanges. Refunds will be processed to the original payment method within 10 days of us receiving your return.
- Items must be returned in their original condition.
- Clothing must be unwashed and unworn.
- Items must be in the original packaging with all tags.
Pierced jewellery, underwear and swimwear cannot be returned for hygiene reasons unless faulty.
Personalised Items
Personalised shirts can only be returned or refunded if the item is damaged or faulty.
- Shirts with personalised names, player names, numbers or badges applied cannot be returned or refunded.
- Other items that have been personalised or made to your specification cannot be returned or refunded.
- Please check the size guide carefully before placing your order. Personalised shirts cannot be returned if the wrong size is ordered or you subsequently require a different size.
- Once an order has been placed, we are unable to make changes to the size, name, number, font, badges or other personalisation selected.
- Player names and squad numbers are correct at the time of ordering. Nottingham Forest cannot accept returns due to subsequent changes to squad numbers or if a player leaves the Club.
- The personalisation preview shown on the product page is a guide only and may not be a 100% accurate representation of how the name and number will appear on the finished shirt.
If your personalised item is damaged or faulty, please contact our Customer Services team.
This does not affect your statutory rights.
How to return
UK Returns
Create a return using our Returns Centre.
The return will be charged at £2.95 and this will be deducted from your refund before being processed. If the return is due to a faulty item, there will be no charge for the return.
International Returns
Create a return using our International Returns Centre.
Incorrect items
If you have received an incorrect item then please contact us as soon as possible with your name, order number and details of the issue. We can then advise how we will resolve this for you.
