Our standard returns policy for items purchased online is 14 days.
We are unable to offer exchanges unless you have received a faulty or damaged item. Returns will be refunded back onto the original payment method within 14 days of us receiving your item.
Items that your are returning to us should be unused and in its original packaging. If an item has been returned to us without its original packaging or if the item is not in a resalable condition, then it will be returned to you.
Items that have been personalised for you, unless faulty, are not eligible for a refund, this also applies in the event a player leaves the club or changes his squad number.
How to return
Simply download and complete a returns form and enclose it in your returns parcel. If you are unable to print off the returns form, then please enclose a covering letter along with your order number.
Send your return to
Nottingham Forest Football Club
The City Ground
Please be aware that all returns postage costs must be covered by the customer. We recommend that you return items to us via a tracked postage service. Nottingham Forest Football Club will not accept responsibility for lost returns.
If you have received a faulty, damaged or incorrect item then please contact us as soon as possible with your name, order number and details of the issue. We can then advise how we will resolve this for you.