Frequently Asked Questions
How long will my order take?
- We aim to dispatch all orders in 1-3 working days (excluding weekends and holidays). You will receive an email notification with tracking information when your order has been dispatched.
- Personalised shirts (including shirts with badges only) may take an additional 3 working days to be dispatched.
- Orders are dispatched via DHL with an estimated delivery time of 1-2 working days.
- Delivery to remote areas will take 2-4 working days for delivery.
- You will receive a shipping confirmation email with tracking as soon as your order has been dispatched.
How do I Track my order?
If you are registered with us you will find your tracking information in My Account and viewing your order, the tracking link will include the couriers name followed by a hashtag and series of numbers, for example UKMail #00123456789
You can also find your tracking information by following the "View your order" link in confirmation emails.
For UK deliveries our courier will notify you of any delivery updates via email or SMS, this may include time slots but is not guaranteed.
Please note: tracking information is generated when your order is processed by our warehouse and is ready for dispatch, updates may not be available until our courier has collected your parcel.
Can i amend or cancel my order?
Please ensure your order and delivery information is correct before placing your order.
If you need to cancel or amend your order please contact us immediately at: email@example.com . We cannot guarantee that we will be able to make any changes to your order.
If you were unable to cancel or amend your order in time, you can return your unwanted items for a refund. For more information on our returns policy, please Click Here.
What shall I do if my order is faulty?
If you believe an item you ordered from us is faulty/incorrect, please email: firstname.lastname@example.org and include photos of the fault and your order number. We can then advise how we will resolve this for you.
How do I return an order/item?
If you’re looking to return or exchange your order, we're here to help! Orders can be returned or exchanged within 30 days of receiving the order. You can return your order for a different item, or a refund to the original payment method.
If you need to return an item to us, please send it back to us within 30 days of receiving the order.
Please enclose your packing slip or a covering note detailing your requirements (Refund/Exchange) along with your order number. Please note: We are unable to exchange an item for one of a higher value, in this case please return the item for a full refund and place a new order. If the item you have requested is not available, a refund will be issued.
Items that have been personalised for you, unless faulty, are not eligible for a refund or exchange, this also applies in the event a player leaves the club or changes his squad number.
Items that you are returning to us must be returned in a re-saleable condition, We would like this to mean that you have kept the original packaging and labels and that the product is unused.
Please be aware that all returns postage costs must be covered by the customer. We recommend that you return items to us via a tracked postage service. NFFC will not accept responsibility for lost returns.
Send your return to:
Nottingham Forest FC
The City Ground
We reserve the right to refuse to refund or exchange if the conditions above are not met.
Received a faulty, damaged or incorrect item?
If you have received a faulty, damaged or incorrect item then please contact us at email@example.com before returning your order.
Please include your order number and attach a photo of the issue, we can then advise how we will resolve this for you.
Will I be charged import duties & taxes?
International deliveries may be subject to import duties and taxes which will be levied when the order reaches the delivery address. It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.
Can I send to a po box address?
- Unfortunately we are currently unable to ship orders to PO Box addresses.