Frequently Asked Questions

How long will my order take?

UK DELIVERY

  • Standard delivery - Your order will arrive in 2-3 working days
  • Express delivery - Your order will arrive in 1-2 working days
  • Personalised orders - Estimated delivery time of 2-5 working days. This includes orders for shirts with badges only.

International Delivery

  • Estimated delivery time of 2-11 working days. You will receive an email notification with tracking information when your order has been dispatched.
  • Orders may be subject to import duties and taxes which will be levied when the order reaches customs. It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.

How do I Track my order?

If you are registered with us you will find your tracking information in My Account and viewing your order, the tracking link will include the couriers name followed by a hashtag and series of numbers, for example #00123456789

You can also find your tracking information by following the "View your order" link in confirmation emails.

For UK deliveries our courier will notify you of any delivery updates via email or SMS, this may include time slots but is not guaranteed.

Please note: tracking information is generated when your order is processed by our warehouse and is ready for dispatch, updates may not be available until our courier has collected your parcel.

Can i amend or cancel my order?

Please ensure your order and delivery information is correct before placing your order. Once your order has been placed and is passed onto our fulfilment centre, we can't make any changes or cancel your order.

If you no longer want an item you have ordered, Please see our returns policy for returns instructions Click Here.

What shall I do if my order is faulty?

If you believe an item you ordered from us is faulty/incorrect, please email: retailenquiries@nottinghamforest.co.uk and include photos of the fault and your order number. We can then advise how we will resolve this for you.

Will I be charged import duties & taxes?

International deliveries may be subject to import duties and taxes which will be levied when the order reaches the delivery address. It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.

Can I send to a po box address?

Unfortunately we are currently unable to ship orders to PO Box addresses.