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Find answers to frequently asked questions below. Still need help? you can contact us here.

Delivery and orders

Click here for help with products and stock.

Delivery

Fulfilment status

You can check the status of your order by logging into your account and viewing your order history.

You will also receive an email notification as soon as your order has been dispatched.

Delivery status

Track your order by following the link in your Shipping Confirmation email. This will be sent to you as soon as your order has been dispatched.

You can also find your tracking number by logging into your account and viewing your order.

If you missed your delivery, most carriers come back the following day. Find your rescheduled delivery date with your tracking number. Or contact the carrier to reschedule your delivery.

If you selected the Parcelforce delivery option, the driver might leave a card with the details of the local Post Office where your parcel is being securely held for you to collect. You will be able to collect from the date/time left on the ‘we called to deliver/collect your parcel' card.

You can find out the current status of your order by logging into your account and viewing your order history.

We aim to deliver your order within our standard delivery times, however sometimes unexpected delays can occur.

Some items such as pre-orders or personalised items may take longer than our standard delivery times to arrive. The expected dispatch date for pre-orders are available on the product page. If your order contains personalised items, delivery can take up to 3 additional days to be dispatched.

If you haven't received your order and the tracking status is 'Delivered', please contact us. We may have to request a proof of delivery from the carrier.

For shipments outside of the UK, goods are subject to customs duties and taxes.

It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.

If the recipient refuses the goods, or if the delivery is not possible because the wrong recipient address or phone number was provided, a fee will be charged for the delivery and return of the goods and customs clearance. The sum will be deducted from the value of the goods to be refunded.

Returns

We do not accept exchanges for orders returned in the post.

All returned items will be refunded once they have been received by our team. If you need a different size or style, please place a new order.

Orders can be returned to our Megastore for a refund or exchange if they qualify as per our returns policy.

Orders must be returned within 14 days of receiving your order and are subject to our returns policy.

Ordering

We'll send you a confirmation email that includes your order number. Please check your spam folder if you cannot find your confirmation email.

If there's a mistake in the email address that you submitted, the email will not be received. But do not worry, your order will still be processed as usual.

If you have not received your confirmation email, you can contact us here.

To avoid missing another confirmation email, please make sure that you have entered the correct information. Better yet, create an account to securely save your details for future purchases and view your order history.

You'll receive the following emails in regards to your order:

Order confirmation email to acknowledge that we have received your order.

Shipping confirmation email containing your tracking number. If items from your order are shipped separately due to availability, you will receive a shipping confirmation email for both packages.

Please make sure you have checked your order and delivery details before completing your order.

Once you've placed your order and it has been passed onto our fulfilment centre, we can't modify or cancel your order. This includes changing the delivery address or delivery option.

If you've ordered an item that you no longer want, you can return the item for a refund once you've received your order. Exclusions apply, for more information please see our Returns Policy here.

We're really sorry that your order or an item from your order has been cancelled.

Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. If your order or an item from your order is cancelled, we’ll refund you the amount of the cancelled products.

Products and Stock

Size Guides

You can view the size guide here.

You can view the size guide here.

You can view the size guide here.

Products & stock

You can sign up for back in stock email alerts on the product page. If the item/size comes back into stock, you will be emailed immediately.

If we have sold out online and you live near the Megastore, you may find that the item you're interested in is available there. You can find our Megastore details here.

Our store stocks most of the items that are available online, excluding items from our personalised store. However, stock availability will vary so the item may not always be available in the size your are looking for.