UK Delivery

Delivery Costs

• FREE UK Standard Delivery on orders over £100
• Standard Delivery (3-5 Working Days) - £4.95

Delivery Times

• You will receive a shipping confirmation email with tracking as soon as your order has been dispatched.
• Personalised shirts (including shirts with badges only) may take an additional 5 working days to be dispatched.

International Delivery

Please be aware that all international orders may be subject to unforeseen customs delays.

Delivery Costs

• Delivery costs for your order will be calculated and displayed at checkout.
• The cost is dependent on the weight and volume of your order.

Import Duties and Taxes

• Orders may be subject to import duties and taxes which will be levied when the order reaches customs. It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.

Delivery Times

• Estimated delivery time of 2 to 14 working days
• Please be aware that all international orders may be subject to unforeseen delays.
• Personalised shirts (including shirts with badges only) may take an additional 3 working days to be dispatched.

Additional Information

• Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will be despatched in the period specified on the website. Please note: Orders including pre-order and non pre-order items will be dispatched when the last item becomes available.
• Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.
• Personalised items - Shirts with personalisation may take an extra 3 days before they are ready to be dispatched.
• PO Boxes - Please note that we do not ship to PO Box Addresses or freight forwarding addresses.
• BFPO address - We are currently unable to send items to British Forces Post Offices (BFPO).
• Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us.

Returns

For returns information please see our returns page here

Christmas Returns Policy

Our Christmas returns policy is valid between 1st November and 9th December 2021. Any purchases made online or in store between these dates can be returned up until 8th January 2022. For purchases made after the 9th December, our normal returns policy applies.

Returns Policy

If you need to return an item to us, please send it back to us within 30 days of receiving the order.

Please enclose your packing slip or a covering note including your order number. 

Items that have been personalised for you, unless faulty, are not eligible for a refund, this also applies in the event a player leaves the club or changes his squad number.

Items that you are returning to us must be returned in a re-saleable condition, We would like this to mean that you have kept the original packaging and labels and that the product is unused.

Please be aware that all returns postage costs must be covered by the customer. We recommend that you return items to us via a tracked postage service. NFFC will not accept responsibility for lost returns. 

If you have received a faulty, damaged or incorrect item then please contact us at retailenquiries@nottinghamforest.co.uk. We can then advise how we will resolve this for you.

Send your return to:
Returns Department
Nottingham Forest FC
The City Ground
Nottingham
NG2 5FJ

We reserve the right to refuse a refund if the conditions above are not met.

Exchanges

We're no longer accepting exchanges for returned orders. All returned items will be refunded once they have been received by our team. If you need a different size or style, please place a new order.

Orders can still be returned to our Megastore for an exchange.

Received a faulty, damaged or incorrect item?

If you have received a faulty, damaged or incorrect item then please contact us at retailenquiries@nottinghamforest.co.uk before returning your order.

Please include your order number and attach a photo of the issue, we can then advise how we will resolve this for you.

Need help?

See frequently asked questions below