Delivery Information

UK Delivery

Delivery Costs

  • FREE UK Standard Delivery on orders over £100
  • Standard Delivery (3-5 Working Days) - £4.95

    Delivery Times

    • You will receive a shipping confirmation email with tracking as soon as your order has been dispatched.
    • Personalised shirts (including shirts with badges only) may take an additional 5 working days to be dispatched.

    International Delivery

    Please be aware that all international orders may be subject to unforeseen customs delays.

    Delivery Costs

    • Delivery costs for your order will be calculated and displayed at checkout.
    • The cost is dependent on the weight and volume of your order.

    Import Duties and Taxes

    • Orders may be subject to import duties and taxes which will be levied when the order reaches customs. It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.

    Delivery Times

    • Estimated delivery time of 2 to 14 working days
    • Please be aware that all international orders may be subject to unforeseen delays.
    • Personalised shirts (including shirts with badges only) may take an additional 3 working days to be dispatched.

    Additional Information

    • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will be despatched in the period specified on the website. Please note: Orders including pre-order and non pre-order items will be dispatched when the last item becomes available.
    • Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.
    • Personalised items - Shirts with personalisation may take an extra 3 days before they are ready to be dispatched.
    • PO Boxes - Please note that we do not ship to PO Box Addresses or freight forwarding addresses.
    • BFPO address - We are currently unable to send items to British Forces Post Offices (BFPO).
    • Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us.

    Returns

    For returns information please see our returns page here


    Need help?

    See frequently asked questions below

    How can i track my order?

    You can track your order by following the "View your order" or "Track Package" link in confirmation emails.

    On your order status page underneath you will find your 12 or 14 digit tracking number. Click your tracking number to be taken to the couriers tracking page.

    My order is on hold at customs

    We are seeing some delays to countries with special measures and restrictions in place due to COVID-19 and it may take longer than usual for your parcel to clear customs. Unfortunately, this is out of our control and we are unable to prevent these delays.

    If your order is subject to import duties and taxes, you will receive a message (text or email) from the courier notifying you that your parcel has arrived at customs and a link to process payment. Once payment has been made, your order will clear customs.