Privacy Policy

Your Privacy

We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out:

  • What personal information we collect
  • How and when it is collected
  • What we use it for now
  • How we will use it in the future
  • Details of any third parties to whom we may disclose your personal information.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please contact us on: retailenquiries@nottinghamforest.co.uk

Consent

As agent for Nottingham Forest at www.shop.nottinghamforest.co.uk, Nottingham Forest (referred to as NFFC, The Club, we or us in this section) collects all personal information on Nottingham Forest at www.shop.nottinghamforest.co.uk. By accessing or using Nottingham Forest (this site), you agree to the terms of this Privacy Statement, as outlined below. If you do not agree to these terms, please do not access or use this site.

Changes to our Privacy Statement

We may change our Privacy Statement occasionally so please check this page from time to time. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.

NFFC will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.

Why do you need to collect my personal information?

When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.

We will also collect personal information from you at other times, such as if you register to receive email updates from us or to enter a competition (even if you do not place an order with us). This will be used to provide you with information about our products.

Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

Cookies

Cookies are small text files created by websites that are stored on the user’s computer, either temporarily for that session only or permanently on the hard disk. Cookies enable a website to recognise users and keep track of preferences.
There are two types of cookie, session cookies which are stored temporarily and are not retained after the browser is closed, and persistent cookies which are stored on a users hard drive until they expire, persistent cookies are set with expiration dates or until the user deleted the cookie.

How we use cookies:

We use both our own cookies and third party cookies to improve your browsing experience and to ensure our site functions efficiently, In particular to:

• Remember items that are placed in your shopping basket
• Enable users to set up accounts, place orders and make payments
• Remember previously viewed items so that you can easily return to them
• Analytical purposes, to allow us to analyse how customers use the site so we can improve your shopping experience

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to enable us to analyse how customers use the site, this includes the web pages you visit, the links you click, and the searches you conduct on the website. For more information about the information gathered by Google Analytics visit: http://www.google.com/intl/en/analytics/privacyoverview.html

To opt out of being tracked by google analytics: https://tools.google.com/dlpage/gaoptout

If you want to delete or disable any cookies that are stored on your computer visit the help section of your browser which will be able to provide instructions, further information about cookies can be found online. Please note that by deleting or disabling cookies you may not be able to use certain functions of the site and your user experience may be affected.

Entering a competition

If you enter a competition, information is collected to check the entry. It may also be used to contact you regarding the contest or prize awards. If you have agreed to do so we may also use this personal information to inform you of other products and special offers from NFFC and/or provide your personal information to other carefully selected companies or organisations in order that they may inform you of their products and services. In order to use your personal information as stated above, we may share that information with affiliates of NFFC provided that the same are located within the EU.

Do you give my personal information to other third parties?

Where you have consented to our doing so we may share the information you have provided with partners of Nottingham Forest at www.shop.nottinghamforest.co.uk and its affiliates. We may also share this information with other carefully selected companies or organisations in order that they may inform you of their products and services.

In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as:

  • fulfilling orders
  • processing payments
  • carrying out promotional services
  • data management

We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the UK's Data Protection Act 1998.

You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to

  • conform to any requirements of law
  • comply with any legal process
  • to prevent and detect fraud
  • to protect and defend the rights and property of NFFC

At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Sending your data overseas

It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the UK's Data Protection Act 1998 and other applicable data protection laws so that your personal data is kept secure.

What about third party sites you link to?

Nottingham Forest at www.shop.nottinghamforest.co.uk sometimes contains links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by our Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

Is there any other information you collect about me?

We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

How do I find out what information you have about me?

You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting Nottingham Forest at retailenquiries@nottinghamforest.co.uk. Nottingham Forest at www.shop.nottinghamforest.co.uk may charge a small fee towards the cost of administering any request you make.

By post
Nottingham Forest Football Club
Attn: Data Protection
The City Ground
Nottingham
England
NG2 5fJ

How do I update my personal information?

If there is a change to your personal information, for example your address details, you can update this in are a couple of ways:

Via 'your profile'

  1. Click on 'Log in or Register' at the top of the page
  2. Enter your username and password
  3. Update your personal details as required

Or if you prefer, you can advise us of your updated details via the following methods:

By email

retailenquiries@nottinghamforest.co.uk

By post
Nottingham Forest Football Club
Attn: Data Protection
The City Ground
Nottingham
England
NG2 5fJ

How do you protect my personal information?

Nottingham Forest has a committed Security Policy. We are registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation. Nottingham Forest at www.shop.nottinghamforest.co.uk will retain copies of the information provided when you register on the website, order any products and enter into any competitions on the site. NFFC implements a number of sophisticated security measures to ensure the safety of any personal information provided.

  • Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
  • When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
  • All sensitive and credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number (find out more about SSL).
  • Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone.

How do I remove my personal information?

If you wish to remove your personal information from this site then please email retailenquiries@nottinghamforest.co.uk.

Alternatively, you can write to us at:

Nottingham Forest Football Club
Attn: Data Protection
The City Ground
Nottingham
England
NG2 5fJ

How do I unsubscribe from Nottingham Forest emails?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list by using the unsubscribe link which is included on all email updates.

Where can I get more information on your privacy policy?

If you would like any further information or have any comments about our Privacy Policy, please contact our team by any of the methods shown below.

By email:
retailenquiries@nottinghamforest.co.uk.

By post:

Nottingham Forest Football Club
Attn: Data Protection
The City Ground
Nottingham
England
NG2 5fJ